Job Title: Customer Support Executive
Location: 58, Noida, Uttar Pradesh 201301
Experience: Minimum 1 year in customer support
Job Summary:
We are looking for a proactive and customer-focused individual with 1+ year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels.
Key Responsibilities:
- Respond to customer queries via phone, email, and chat.
- Resolve issues efficiently and maintain a positive tone.
- Record all interactions accurately in the CRM system.
- Escalate complex cases to the appropriate teams.
- Collect customer feedback and reviews to improve service quality.
- Suggest improvements to enhance the support process.
- Maintain company standards in all customer interactions.
Requirements:
- Bachelor’s degree in any stream.
- 1 year of customer support or related experience.
- Good communication and interpersonal skills (Hindi & English).
- Strong communication, interpersonal, and convincing skills.
- Ability to multitask and manage time effectively.
- Customer-first mindset and problem-solving attitude.
What We Offer:
- Supportive and collaborative work culture.
- Training and development opportunities.
- Clear career growth paths within the organization.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have prior 1 year exp. in customer support/ service role?
Language:
- English (Required)
Work Location: In person