Are you passionate about delivering excellent customer service? Do you have the drive to work in a fast-paced environment, helping customers from across the globe? If yes, we invite you to apply for the role of Customer Care Executive for our International Voice and Non-Voice Process.
This is a fantastic opportunity to join a leading organization in Jaipur, where you’ll have the chance to work with an international client base and develop your skills in a rewarding career.
Key Responsibilities:
- Voice Process: Handle inbound and outbound calls, providing exceptional customer support and resolving queries in real-time.
- Non-Voice Process: Provide customer assistance through email, chat, and other written communication channels, ensuring clear and timely resolutions.
- Assist customers in troubleshooting issues, providing product information, and addressing complaints with professionalism.
- Manage customer accounts, ensure issue resolution, and escalate unresolved issues to the relevant departments.
- Ensure adherence to quality standards, meeting KPIs and performance metrics.
- Maintain detailed records of customer interactions and follow up as necessary to ensure satisfaction.
- Deliver personalized service to each customer, ensuring their experience is positive and memorable.
Skills & Qualifications:
- Education: Minimum 12th grade or equivalent (Freshers welcome; previous experience is a plus).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to work well under pressure and meet targets in a fast-paced environment.
- Prior experience in customer service, call center, BPO, or related fields is highly desirable.
- Comfortable working in a 24/7 international environment, including night shifts.
- Ability to multi-task and manage time effectively in a dynamic setting.
Benefits:
- Attractive salary package ranging from ₹27,000 to ₹35,000 per month.
- Performance-based incentives and rewards.
- Comprehensive healthcare benefits and insurance.
- Career growth opportunities with structured training and development programs.
- Friendly, supportive team environment.
- Paid leave, holidays, and other employee benefits.
- Convenient location in Jaipur with easy access to transportation.
Why Join Us?
- Work with leading global brands and expand your knowledge and skills.
- Be part of a dynamic team committed to customer satisfaction.
- Enjoy a positive work culture that encourages innovation and growth.
- Flexible shift options to suit your lifestyle.
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Job Types: Full-time, Permanent, Fresher
Pay: ₹27,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person