Job Details
fresher - Full time
Total Openings - 2
Department - Customer Service
Category - Customer support
Sub Category - Help Desk Support
Pay according - Per month
Salary not disclosed
NWARESOFT PRIVATE LIMITED
Skills Required
Description
Nwaresoft stands at the forefront of technology, offering a comprehensive suite of IT Services, Consulting, IoT Solutions, and IT Outsourcing. With over a decade of expertise, we specialize in custom software development and pre-built solutions tailored to diverse business needs. Our commitment to excellence is reflected in our meticulous development process, innovative craftsmanship, and attention to detail.
We have established long-term partnerships with leading clients, including Fiserv, ICICI Bank, GMR, HPCL, IOCL, Nayara, C3Centricity, IRCTC, AMU, IONFS, Secure Parking, SDMC, and MP Tourism. These enduring relationships highlight our expertise in delivering successful digital transformation projects across multiple industries.
About the Role:
We are looking for a dedicated and customer-focused Customer Support to join our team. This is a great opportunity for someone who is enthusiastic about helping others and wants to build a career in customer service and client relationship management. You’ll gain hands-on experience in a dynamic and supportive work environment while learning how to resolve customer queries and ensure client satisfaction.
Key Responsibilities:
- Answer customer queries via chat, email, or phone.
- Understand customer problems and provide quick solutions.
- Record and track issues using support tools.
- Escalate technical or unresolved issues to senior team members.
- Follow up with customers to ensure their issue is resolved.
- Maintain a polite, professional, and helpful tone.
Perks and Benefits
- Friendly and supportive learning environment.
- Hands-on experience with customer support tools and platforms.
- Real-time exposure to managing customer queries and issues.
- Work in a dynamic, startup-like setup where your ideas are valued.
- Build your professional portfolio with impactful work.
- Develop confidence by handling complete support tasks.
- Grow personally and professionally with continuous learning.
- Learn strategies to engage and assist a technical audience.
Required Skills:
- Good communication skills (English/Hindi ).
- Basic computer knowledge and typing skills.
- Patience and willingness to help others.
- Ability to learn quickly and follow instructions.
- Team player with a positive attitude.
Preferred Qualifications
- Graduation / Post Graduation.
Who Can
- Final semester students refresher’s (Recent Pass-out).
To Know More: http://nwaresoft.com