Job Description:
We are hiring for Customer Support Associates for our Voice Process. The role involves resolving customer queries via voice calls with a focus on excellent service delivery.
Key Responsibilities:
- Handle customer inquiries and provide resolutions via voice calls.
- Maintain high customer satisfaction with clear and effective communication.
- Adhere to shift schedules (including night shifts) and company policies.
- Ensure a typing speed of 30 WPM with 90% accuracy.
Mandatory Requirements:
- Minimum Qualification: HS Passed (Higher Secondary).
- Freshers & Experienced candidates can apply.
- Excellent verbal communication in English & Hindi (no major MTI).
- Willingness to work in 24/7 rotational shifts.
- No planned leaves for the first 3 months after joining.
Interview Process:
- HR Round – General screening.
- Typing Test – 30 WPM, 90% accuracy.
- OPS Round – General assessment.
- Voice Versant Test (V4 and above).
- PMAP Assessment.
- Client Round – Video Call.
Perks & Benefits:
- Pick-up & drop facility for odd shifts.
- Training provided (may include night sessions).
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹16,000.00 per month
Benefits:
- Commuter assistance
Application Question(s):
- Are you comfortable working in 24/7 rotational shifts, including night shifts?
- Are you willing to commit to no planned leaves for the first 3 months after joining?
Language:
- English (Required)
- Hindi (Required)
Location:
- Kolkata, West Bengal (Required)
Work Location: In person