Job description:
Job Title: Customer Support Executive
Company: Altruist JD
Location: Indore, Madhya Pradesh
Openings: Multiple (Airtel Black, Black Gold, Airtel BB, IPRU, IBL)
Job Description:
We are hiring Customer Support Executives to manage inbound and outbound customer interactions for leading telecom and insurance processes. The ideal candidate will have strong communication skills and a customer-first attitude.
Key Roles & Responsibilities:
Handle customer queries via phone in a professional manner
Provide accurate information and resolve customer issues effectively
Ensure high levels of customer satisfaction
Maintain proper records of customer interactions
Escalate unresolved queries to the appropriate department
Follow up with customers when needed
Adhere to process guidelines and compliance standards
Meet daily and monthly performance targets (call quality, response time, resolution, etc.)
Eligibility:
Qualification: Undergraduate / Graduate (15 years of education)
Experience: 0 to 2 years
Languages Required: Good communication in Hindi & English
Shifts & Week Offs:
Shift Timings:
Boys: Rotational Shifts
Girls: Any 9-hour shift between 6 AM – 8 PM
Select processes offer Day Rotational Shifts (No Night Shift)
Weekly Off: 1 or 2 Rotational (depending on process)
Job Type: Full-time
Pay: ₹120,000.00 - ₹240,000.00 per year
Benefits:
- Provident Fund
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Location:
- Indore, Madhya Pradesh (Required)
Work Location: In person