We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.
- Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
- Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.
- Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
- Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
- Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
- Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
- Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: 0–1 years of experience in a customer support or customer service role preferred.
- Communication Skills: Strong written and verbal communication skills. ( Hindi OR English)
Job Types: Full-time, Fresher
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Job Types: Full-time, Permanent
Pay: ₹10,531.31 - ₹15,000.00 per month
Schedule:
- Day shift
- Morning shift
- Weekend availability
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 99153 18281