Job description
This work is an In house Job and you need to report to Office Location Puzhakkal, Thrissur, Kerala
Job description
Job Title: - Customer Services
Experience: 1-5 Years in Customer Services
Location : Open Vacancies
Thrissur
Job Description – (Customer Services)
Job Purpose
We are looking for a customer service professional who can interact and resolve our customer queries and act as a coordinator between the internal departments to provide hassle free service & ensure a high level of customer satisfaction.
Primary Responsibility
1. Build sustainable relationships and trust with customer accounts through open and interactive communication
2. Identify and assess customers’ needs to achieve satisfaction
3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
4. Keep records of customer interactions, process customer accounts and file documents
5. Follow communication procedures, guidelines and policies
6. Take the extra mile to engage customers
Required Skills :
1. Proven customer support experience or experience as a Client Service Representative
2. Track record of over-achieving quota
3. Great communication skills, fluency in both English and Hindi
4. Strong phone contact handling skills and active listening
5. Customer orientation and ability to adapt/respond to different types of characters
6. Ability to multi-task, prioritize, and manage time effectively
What we offer?
1. Freedom : We allow you to “follow your passion”
2. Opportunity to work with India’s fastest growing Company
3. Regular Training of Professional Skills such as Leadership, Negotiations and Product offerings.
4. Multifold chances to build the career in Solar Energy Sector
5. Exponential Growth in Salary and other remuneration
6. Great learning curve and hand on experience with leadership team about solar in future
Work Timing : 9.30 am to 5:30pm (Monday to Saturday)
Experience : 1 to 5 years
Address : Revensa Enterprises Muthuvara ,Puzhakkal Thrissur 680553
Contact Sharath 7994848009
Gender : : Preference Female
Salary : Rs. 15,000 to 25,000 monthly
Job Type : Full Time
Industry Type : Solar Energy
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Supplemental Pay:
- Performance bonus
- Yearly bonus
Education:
- Degree (Preferred)
Experience:
- total work: 2 years (Required)
- Customer service: 2 years (Preferred)
Language:
- Hindi (Required)
- English (Required)
Work Location: In person
*Speak with the employer* +91 7994848009
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid time off
- Work from home
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Language:
- Hindi (Required)
- English (Required)
Work Location: In person
*Speak with the employer* +91 8075844315
Job Type: Full-time
Pay: ₹8,651.32 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Language:
- English (Preferred)
- Hindi (Preferred)
Expected Start Date: 01/09/2025