Job Title: Customer Support Executive – Australian Inbound Process (Car Rental Services)
Location: Work From Home
Work Type: Full-time | 6 Days a Week | Rotational Shifts (to align with Melbourne, Australia timings)
About the Role
We are looking for enthusiastic and customer-focused professionals to join our inbound support team for a car rental services and car insurance process. As part of this role, you will be handling inbound calls from customers in Melbourne, Australia, assisting them with rental car queries, reservations, and support requests.
Key Responsibilities:
- Handle inbound calls from customers related to car rental bookings, modifications, cancellations, and general queries.
- Provide accurate information about rental policies, pricing, availability, and procedures.
- Ensure excellent customer service by resolving issues promptly and professionally.
- Update and maintain customer records in the system.
- Work effectively in a rotational shift environment covering Australian business hours.
Requirements:
- Prior experience in customer service / BPO inbound voice process preferred (car rental or travel industry experience is an advantage).
- Excellent English communication skills (verbal and written).
- Strong problem-solving abilities with a customer-first attitude.
- Must have a personal laptop/desktop with updated configuration.
- Stable high-speed internet connection with power backup (preferred).
- Willingness to work in rotational shifts and weekends (6 days/week).
- Ability to work independently in a remote/WFH environment.
What We Offer:
- Competitive salary package.
- Work-from-home flexibility.
- Training and support to help you succeed.
- Opportunity to work with an international process serving Australian customers.
Job Types: Full-time, Permanent
Pay: ₹23,000.25 - ₹25,000.93 per month
Benefits:
- Paid time off
- Work from home
Language:
- English (Required)
- Hindi (Preferred)
Work Location: Remote