About Ergode:
Ergode is a leading e-commerce company with a strong global presence, offering a wide range of products across various marketplaces. We focus on delivering great customer experiences through innovation, efficiency, and excellence in operations.
Role Overview:We are looking for a proactive and detail-oriented Customer Service Intern to join our team. The selected candidate will assist in managing customer interactions, resolving queries, and supporting day-to-day service operations.Key Responsibilities:
- Respond to customer inquiries via email, chat, and calls.
- Resolve customer complaints and provide appropriate solutions.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain accurate records of customer interactions and transactions.
- Assist in improving customer satisfaction by identifying recurring issues and suggesting process improvements.
Skills & Qualifications:
- Pursuing or recently completed a degree in any discipline.
- Strong verbal and written communication skills (English).
- Customer-focused attitude with problem-solving abilities.
- Basic knowledge of MS Office (Excel, Word, etc.).
- Ability to work in a fast-paced environment.
- E-commerce knowledge is a plus.
What Youll Gain:
- Hands-on experience in customer support operations.
- Exposure to the e-commerce industry and global marketplaces.
- Opportunity to work with cross-functional teams.
- Certificate of Internship upon successful completion.
Job Type: Internship
Contract length: 3 months
Pay: ₹8,000.00 - ₹10,000.00 per month
Application Question(s):
- Where do you stay in Mumbai?
Language:
- English (Required)
Work Location: In person