Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our products and services. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to analyze customer needs effectively.
Duties
- Respond promptly to customer inquiries via phone, email, and chat, ensuring all interactions are handled professionally.
- Provide information about products and services, assisting customers in making informed decisions.
- Analyze customer feedback and concerns to identify areas for improvement in service delivery.
- Collaborate with sales teams to support outside sales efforts and enhance customer satisfaction.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Conduct follow-up communications to ensure resolution of issues and reinforce customer relationships.
- Assist with telemarketing efforts as needed, promoting products and services to potential clients.
- Support insurance sales initiatives by providing relevant information and guidance to customers.
- Engage in retail sales activities when necessary, contributing to overall team goals.
Experience
- Previous experience in customer service or a related field is preferred.
- Familiarity with sales administration processes is a plus.
- Bilingual candidates are encouraged to apply, as this will enhance our ability to serve diverse clientele.
- Experience in telemarketing or retail sales is beneficial but not required.
- Strong analytical skills with the ability to communicate effectively both verbally and in writing.
Join us as we strive for excellence in customer service while fostering a supportive work environment that encourages growth and development.
Job Types: Full-time, Permanent
Pay: From ₹13,000.00 per month
Benefits:
- Health insurance
- Paid time off
Work Location: In person