Key Responsibilities:
Customer Service
- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints and concerns in a fair and timely manner.
- Provide product/service information, pricing, and availability.
- Process customer orders, returns, and exchanges.
Issue Resolution
- Investigate and resolve customer issues promptly and efficiently.
- Escalate complex issues to senior management when necessary.
- Collaborate with internal teams (e.g., sales, technical) to resolve customer concerns.
Customer Relationship Building
- Build and maintain strong customer relationships.
- Identify opportunities to upsell/cross-sell products/services.
- Provide personalized solutions to meet customer needs.
Data Management
- Accurately document customer interactions in CRM software.
- Maintain customer records, including contact information and interaction history.
Quality and Improvement
- Participate in quality assurance initiatives to improve customer satisfaction.
- Identify areas for process improvement and suggest solutions.
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Education:
- Diploma (Preferred)
Experience:
- total work: 1 year (Preferred)
Work Location: In person