We are seeking a dedicated Customer Support Executive to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your goal is to enhance customer satisfaction and loyalty through effective communication and problem-solving skills.
Key Responsibilities:
- Serve as the primary point of contact for customers via phone, email, and live chat.
- Respond to inquiries regarding products, services, and account issues promptly and professionally.
- Troubleshoot and resolve customer issues effectively, documenting all interactions accurately.
- Maintain a thorough understanding of our products and services to provide accurate information.
- Follow up with customers to ensure their concerns are fully addressed.
- Collaborate with team members and other departments to improve processes and enhance customer experience.
Requirements:
1. Proficiency in English.
2. Excellent Knowledge of MS Office.
3. Hands-on experience with CRM software is a plus.
4. Understanding of marketing and negotiating techniques.
5. Fast learner and passion for sales.
6. Self motivated with a result driven approach.
7. Aptitude in delivering attractive presentations.
8. Bachelor's Degree.
9. proven experience as a sales executive or relevant role.
Job Type: Full-time
Pay: ₹12,000.00 - ₹30,000.00 per month
Benefits:
- Provident Fund
Language:
- English (Required)
- Hindi (Required)
Work Location: In person