- Managing and growing relationships with key customers, acting as their primary point of contact.
- Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs.
- Ensuring high customer retention and satisfaction levels by delivering exceptional service and support.
- Gathering customer feedback and communicating product improvement suggestions to the development team.
- Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services.
- Developing and executing customer success strategies that drive product adoption and maximise customer value.
- Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.
- Advocating for the customer within the organisation to ensure their needs are prioritised.
Job Types: Full-time, Permanent, Fresher
Pay: ₹22,000.00 - ₹25,000.00 per month
Education:
- Bachelor's (Preferred)
Location:
- Pimpri-Chinchwad, Maharashtra (Required)
Work Location: In person