Job Description: Customer Service and Sales Representative
Job Title: Customer Service and Sales Representative
Department: Customer Relations / Operations
Reports To: Team Lead / Manager
Job Type: Full-time
Location: Vijayawada, Andhrapradesh
The Customer Service and Sales Representative will be a dual-purpose role responsible for both proactive outreach and reactive customer support. This individual will manage the end-to-end customer experience, from generating new leads and selling products to resolving inquiries and ensuring customer satisfaction.
Key Responsibilities:
- Outbound Communication & Sales:
- Make outbound calls to prospective and existing clients to introduce products/services, generate leads, and set appointments.
- Follow up with leads and potential customers to move them through the sales funnel.
- Identify customer needs and effectively pitch products or services that provide value.
- Achieve daily and weekly sales and lead generation targets.
- Inbound Customer Support & Service:
- Handle inbound calls, emails, and chat messages from customers regarding inquiries, issues, and complaints.
- Provide accurate, timely, and professional information to resolve customer problems.
- Escalate complex issues to the appropriate internal teams while maintaining ownership of the customer's case until a resolution is found.
- Maintain a high level of product and service knowledge to address all customer questions.
- Record Keeping & Administration:
- Document all customer interactions, sales activities, and outcomes accurately in the CRM system.
- Process orders, forms, applications, and requests.
- Provide feedback to management on customer trends, potential product improvements, and market insights.
- Ensure all communication and data handling practices comply with company policies and regulations.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in a customer-facing role, with a background in either sales, tele calling, or customer service.
- Exceptional verbal and written communication skills.
- A friendly, professional, and persuasive demeanor.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to handle a high volume of calls and manage multiple priorities simultaneously.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and basic office applications.
- Ability to work both independently and as part of a collaborative team.
- Target-driven with a strong desire to succeed.
- Fluency in [Specify required languages, e.g., English and Telugu].
Preferred Skills:
- Experience in both outbound sales and inbound customer support roles.
- Experience in the Customer Relations.
- A positive attitude and a passion for helping people.
Mail your CVs to hr.fugen@gmail.com
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person