Key Responsibilities:
- Maintain an up-to-date customer database and records in the system.
- Make service reminder calls to customers as per the defined process.
- Schedule and update service appointments during reminder calls.
- Conduct post-service feedback calls to customers as per the process.
- Answer incoming calls professionally, providing necessary information about products and services while obtaining complaint details.
- Keep accurate records of customer interactions, inquiries, complaints, comments, and actions taken.
- Follow up to ensure appropriate actions have been taken on customer requests and complaints.
Required Skills and Qualifications:
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to maintain detailed and accurate records.
- Proficiency in using customer relationship management (CRM) software.
- Ability to handle and escalate complaints effectively.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person