Job Description:
Location: Hyderabad
Reporting to: Owner (Anand Gupta)
Role Overview:
We invite an experienced Senior CRA– Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.
Key Responsibilities:
Personally handle repeat customers and walk-ins needing special attention
Resolve complaints, negotiations, and delicate escalations
Train the team on customer engagement and luxury follow-ups
Host weekly one-on-one coaching and team updates
Maintain brand loyalty through relationship-building
Support performance tracking and incentive design
Requirements:
Female, 45+ years, Hyderabad or Andhra roots
Telugu fluency a must; Hindi/English working knowledge
10–15 years of proven jewelry client relationship experience
Warm, spiritual, dignified in appearance and speech
High emotional intelligence and trustworthiness
Compensation: Competitive salary + performance incentives, standard leaves & holidays.