Job Title: Customer Relations Officer
Experience Required: 2–3 Years
Location: Kochi, Kerala
Employment Type: Full-Time
About Us:
Career Grids Services Pvt Ltd is a leading healthcare recruitment agency connecting qualified candidates with overseas opportunities. We take pride in delivering exceptional service and building lasting relationships with our clients and candidates.
Key Responsibilities:
- Handle inbound and outbound calls to provide information about our services.
- Follow up with potential leads and existing customers to ensure satisfaction and engagement.
- Maintain accurate records of customer interactions in the CRM system.
- Understand customer requirements and provide appropriate solutions or information.
- Work closely with the sales and operations teams to ensure smooth client onboarding.
- Achieve daily/weekly/monthly call and conversion targets.
- Handle customer queries, concerns, and feedback professionally and promptly.
Requirements:
- 2–3 years of experience in customer service, telecalling, or a similar role.
- Strong communication and interpersonal skills in English (knowledge of other languages is an advantage).
- Ability to build rapport and maintain positive relationships with clients.
- Basic computer skills and experience working with CRM systems.
- Goal-oriented, self-motivated, and able to work under minimal supervision.
- Positive attitude and problem-solving skills.
Preferred Qualifications:
- Experience in the recruitment, healthcare, or service industry will be an added advantage.
Benefits:
- Competitive salary
- Training and career growth opportunities.
- Friendly and supportive work environment.
Job Type: Full-time
Pay: Up to ₹20,000.00 per month
Work Location: In person