Job Title: Customer Care Representative (International Process)
Company: Calltawk Solutions LLC-FZ
Location: Salt Lake Sector 5, Kolkata, West Bengal
Salary: ₹20,000 – ₹25,000 per month (Based on experience)
Job Type: Full-time
Job Description:
Calltawk Solutions LLC-FZ is looking for a skilled and experienced Customer Care Representative for our International Voice Process team in Salt Lake Sector 5, Kolkata. The ideal candidate must have prior experience in telesales or customer service, specifically dealing with international clients via voice support.
This is an excellent opportunity for professionals who thrive in a performance-driven environment and possess strong communication and client-handling skills.
Key Responsibilities:
- Handle inbound and outbound calls to international clients with professionalism and accuracy.
- Resolve customer queries and issues in a timely and effective manner.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Document and update customer records in the CRM system.
- Meet or exceed performance metrics including call quality, resolution time, and conversion targets.
- Collaborate with internal teams for issue resolution and customer support.
Candidate Requirements:
- Mandatory experience in international voice process or telesales (minimum 1–2 years).
- Strong command over English communication (verbal and written).
- Excellent interpersonal and problem-solving skills.
- Ability to work in a dynamic, target-driven environment.
- Familiarity with CRM tools and basic computer proficiency.
- Candidates must be based in or willing to relocate to Salt Lake Sector 5, Kolkata.
What We Offer:
- Competitive salary ranging from ₹20,000 to ₹25,000 per month (depending on experience).
- Performance-based incentives.
- A professional work environment with international exposure.
- Growth opportunities within the organization.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Experience:
- Customer support: 2 years (Preferred)
- International voice process: 1 year (Preferred)
- Telesales: 1 year (Preferred)
Language:
- English (Preferred)
Location:
- Kolkata, West Bengal (Preferred)