Customer Support Executive – Australian Inbound Vehicle Insurance Process
Location: Work from Home
Work Schedule: 6 Days a Week (Australian Timings)
About the Role
We are a car rental and vehicle insurance company based in Victoria, Australia. We are looking for enthusiastic and customer-focused professionals to join our inbound support team. You will be responsible for handling incoming calls, resolving customer queries, providing insurance-related assistance, and offering basic guidance about vehicles (Electric, Hybrid, Petrol, and Diesel).
Key Responsibilities:
- Handle inbound calls from Australian customers regarding vehicle rentals and insurance.
- Provide accurate information on rental policies, coverage, and claims processes.
- Assist customers in understanding vehicle types (Electric, Hybrid, Petrol, Diesel) and guide them in choosing suitable options.
- Record customer details, complaints, and resolutions in the system.
- Escalate unresolved queries to the concerned department.
- Deliver professional, polite, and customer-centric communication at all times.
Requirements:
- Prior experience in customer support/inbound process preferred (BPO/Insurance/Car rental background is a plus).
- Basic knowledge of different vehicle types (Electric, Hybrid, Petrol, Diesel).
- Excellent verbal and written communication skills in English.
- Ability to work in Australian time zones.
- Laptop/desktop with a stable internet connection (mandatory).
- Strong problem-solving skills and attention to detail.
- Ability to work independently from home in a professional setup.
Work Details:
- Type: Full-time, Work from Home
- Days: 6 days a week
- Timings: Australian business hours (shift-based as per requirement)
Why Join Us?
- Opportunity to work with an international Australian car rental & insurance company.
- Work-from-home flexibility with global client exposure.
- Supportive and growth-oriented environment.
Job Types: Full-time, Permanent
Pay: ₹22,000.48 - ₹25,000.88 per month
Benefits:
- Paid time off
- Work from home
Language:
- Hindi (Preferred)
- English (Required)
Work Location: Remote