Job Title: Punjabi Telecaller – Banking Process
Location: Bhawna Plaza, Bodla, Agra
Department: Banking Customer Support / BPO
Job Type: Full-time
CTC & Salary
CTC: ₹18,000 per month
In-Hand Salary: ₹14,400 per month
Working Details
Working Days: 6 Days a Week
Shift Timings: Rotational Shifts
Week Off: Rotational Week Off
Job Responsibilities
1. Handle customer calls related to banking services in Punjabi and Hindi
2. Assist customers with account details, transactions, card issues, and other banking queries
3. Ensure 100% accuracy and security in customer data handling
4. Provide timely resolutions and escalate cases when necessary
5. Maintain compliance with banking regulations and data protection policies
6. Meet performance and quality benchmarks set by the process
Candidate Requirements
1. Fluency in Punjabi & Hindi (spoken)
2. Minimum qualification: 12th pass / Graduate
3. Strong communication and customer service skills
4. Ability to work under pressure in a fast-paced environment
5. Basic knowledge of banking terms and services is a plus
6. Both Freshers and Experienced candidates are welcome
Benefits
1. PF & ESIC as per government norms
2. Gratuity
3. Paid Leaves
4. Employee engagement and career advancement opportunities
Join Teleperformance, Agra – Be a part of a trusted team delivering excellence in banking customer service!
Job Types: Full-time, Permanent, Fresher
Pay: ₹14,400.00 - ₹18,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
Language:
- Punjabi (Required)
- English (Preferred)
Work Location: In person
Speak with the employer
+91 7017414257