ob Description (JD)
Position Title: Customer Service Representative (CSR)
Location: [Retail Showroom Location]
Department: Sales / Customer Service
Reports To: Showroom Manager
Employment Type: Full-Time
Purpose of the Role:
To provide excellent customer service in a retail ethnic product showroom by assisting customers with their purchases, answering inquiries, ensuring customer satisfaction, and maintaining the visual appeal of the store.
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Provide detailed product information about ethnic garments, accessories, or home decor items.
- Assist customers in selecting products that match their preferences and cultural requirements.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Operate the billing and POS system efficiently.
- Maintain cleanliness and visual appeal of the showroom, including merchandise displays.
- Coordinate with inventory and stock teams for product availability.
- Keep up-to-date with promotions, special offers, and seasonal collections.
- Maintain records of customer interactions and transactions.
- Upsell and cross-sell complementary products when appropriate.
- Follow all company policies and safety procedures.
Job Specification (JS)Educational Qualification:
- Minimum: High school diploma (HSC or equivalent)
- Preferred: Bachelor's degree in any discipline (Retail, Business, Fashion, or Cultural Studies preferred)
Experience:
- 1-2 years of experience in retail or customer-facing roles preferred
- Experience with ethnic or cultural products (e.g., Indian, Pakistani, Bangladeshi, Middle Eastern) is a plus
Skills and Competencies:
- Excellent verbal and interpersonal communication skills
- Multilingual abilities (English + local or ethnic language like Hindi, Urdu, Arabic, Bengali, etc.) preferred
- Strong understanding of ethnic fashion and cultural products
- Basic computer skills; familiarity with POS systems
- Good organizational and multitasking skills
- Polite, patient, and customer-focused attitude
- Ability to work flexible hours, weekends, and holidays
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: Remote
Expected Start Date: 17/06/2025