Job description:
Key Responsibilities:
- Provide voice, email, and chat support to US-based customers
- Assist with order placement, product inquiries, returns, and general support.
- Guide customers on part compatibility, availability, pricing, and specifications.
- Handle customer complaints or issues in a calm, professional manner.
- Coordinate with logistics and warehouse teams for timely deliveries.
- Generate and share invoices with customers upon request.
- Address customer concerns related to invoices, payments, or discrepancies.
- Maintain accurate records of customer interactions in CRM systems.
- Follow up to ensure issues are fully resolved and customers are satisfied.
- Stay updated on auto parts inventory, pricing, and industry trends.
Requirements:
- Excellent verbal and written communication skills in English.
- Previous experience in US-based customer support or e-commerce preferred.
- Interest or knowledge in automotive parts is a plus.
- Ability to multitask and manage time effectively.
- Proficiency in MS Office (especially Excel and Word).
- Willing to work in night shifts.
Benefits:
- Supportive and collaborative work environment
- Training and growth opportunities
- Exposure to international customer service standards
Shift & Salary Details:
Shift: Night Shift (6PM-3.30 AM)
Salary: ₹30,000/- per month
Incentives: Performance-based incentives available
Job Type: Full-time
Pay: ₹10,770.91 - ₹40,768.49 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person