Location: Bangalore
Employment Type: Full-Time
Experience: Freshers and Experienced Candidates Welcome
Education: Graduate or Undergraduate (based on language and salary requirements)
Job Overview
We are hiring Customer Support Executives for voice and non-voice processes in the telecom and banking sectors. The role involves handling customer queries, providing accurate information, resolving complaints, and ensuring high customer satisfaction across various service lines.
Languages Required
- English (mandatory for all roles)
- Plus any one or more of the following: Hindi, Tamil, Kannada, Malayalam, Gujarati, Punjabi, Marathi, Bengali
Working Days & Week Offs
- 5 or 6 working days per week (based on project)
- 1 or 2 rotational week offs or fixed Sunday off (depending on the process)
Salary Range
- ₹12,500 to ₹20,000 Take Home
- Performance-based incentives up to ₹2,000 available in select roles
- Final salary will be based on communication skills, experience, language proficiency, and interview performance
Eligibility Criteria
- Graduates preferred for most roles
- Undergraduates accepted for selected positions
- Good communication skills in English and selected regional languages
- Basic computer knowledge
- Willingness to work in rotational shifts and offs
Key Responsibilities
- Answer customer calls or messages professionally
- Resolve queries regarding telecom or banking services
- Provide accurate information and maintain customer satisfaction
- Document interactions and follow communication procedures
- Meet performance targets including quality, productivity, and customer satisfaction
Benefits
- Competitive take-home salary
- Incentives based on performance (where applicable)
- Career growth opportunities with leading telecom and banking brands
- Supportive team and work environment
Job Type: Full-time
Pay: ₹12,500.00 - ₹20,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person