Do you like to work as an integral part of the Customer Service Order to Cash department?
Would you like to provide outstanding customer experience to our internal and external customers?
About Team
The Order to Cash department is responsible for managing the complete order processing cycle, from order entry to invoicing customers. This role ensures the accurate processing of customer orders (agreements) and the management of renewals. The team oversees the efficient fulfillment and invoicing of orders while maintaining high levels of customer satisfaction.
About the Role:
As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products. You will play a crucial role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning, development, and creating insightful reports to share knowledge and drive improvements.
Responsibilities:
To work as an integral part of the OTC department by providing outstanding customer service to our internal and external customers.
- Providing efficient, timely, and accurate service to Elsevier stakeholders in creating/managing agreements and coordinating the invoicing of electronic products
- Working with regional departments and other stakeholders (sales, business Controllers & Print fulfillment Team, etc.) to ensure that contractual obligations to/from customers are met and that the processes are followed according to the requirements.
- Accurately and timely processing of multi-year agreements according to the terms and conditions of the subscription agreement.
- Act as the “go to” person within a department or function for questions and problems within his/her area of expertise.
Requirements:
- 2 to 5 years of experience (preferably in Operations)
- Willingness to work in shifts
- Strong customer service experience
- Excellent problem-solving skills
- Ability to adapt to a fast-paced administrative environment
- Proficiency in Microsoft Office, especially Excel
- Strong communication and collaboration skills
- Ability to work effectively in a team and matrix organization
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Comprehensive Health Insurance: Covers you, your immediate family, and parents.
- Enhanced Health Insurance Options: Competitive rates negotiated by the company.
- Group Life Insurance: Ensuring financial security for your loved ones.
- Group Accident Insurance: Extra protection for accidental death and permanent disablement.
- Flexible Working Arrangement: Achieve a harmonious work-life balance.
- Employee Assistance Program: Access support for personal and work-related challenges.
- Medical Screening: Your well-being is a top priority.
- Modern Family Benefits: Maternity, paternity, and adoption support.
- Long-Service Awards: Recognizing dedication and commitment.
- New Baby Gift: Celebrating the joy of parenthood.
- Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
- Free Transport pick up and drop from the home -office - home (applies in Chennai).
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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