Key Responsibilities
- Maintain and update all project records in the CRM system ( milestones, communication logs, etc.)
- Create and track implementation timelines, task progress, and resource allocation.
- Log all client communications, queries, feedback, and actions taken.
- Coordinate with delivery, development, and support teams for project follow-up and updates.
- Generate and share daily/weekly/monthly reports on project status, delays, escalations, and success metrics.
- Assist implementation team with scheduling client meetings, demos, training sessions, and Go-Live planning.
- Tag support tickets, training sessions, and implementation issues properly within CRM.
- Escalate bottlenecks to the respective team heads with CRM references and timelines.
- Track and close all tasks within defined SLA.
- Educate new clients (if client-facing access is provided).
Key Skills & Competencies
- Strong knowledge of ERP.
- Understanding of implementation lifecycle and project management basics.
- Excellent organizational and time-management skills.
- Effective communication and coordination skills.
- Analytical mindset with attention to detail.
- Ability to handle multiple projects simultaneously.
Qualifications & Experience
- Bachelor’s degree in Computer Science, Business Administration, or related field.
- 1-3 years of experience in CRM handling, preferably in software implementation.
- Familiarity with SaaS products is an advantage.
Job Type: Full-time
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Food provided
Schedule:
- Day shift
Work Location: In person