Job Description:
We are hiring a Corporate Care Executive for our Mayapuri, Delhi branch.
The role involves handling customer support, shipment tracking, and corporate client coordination.
Candidates with prior courier/logistics industry experience will be given preference.
Key Responsibilities:
- Handle customer calls, emails, and chats for shipment tracking, booking, and complaints.
- Coordinate with operations and warehouse teams to ensure timely delivery.
- Maintain customer records in CRM and generate daily/weekly MIS reports.
- Resolve client escalations, ensuring service timelines are met.
- Support billing and documentation requirements for corporate clients.
- Build and maintain strong customer relationships.
Requirements:
- Courier/Logistics background preferred (1–2 years customer service experience).
- Good communication skills in English & Hindi.
- MS Excel knowledge and CRM handling ability.
- Strong problem-solving skills and customer-first approach.
- Ability to multi-task and work under pressure.
Work Schedule:
- Monday to Saturday
- Day Shift
Salary & Benefits:
- ₹14,000 – ₹22,000 per month (based on experience)
- Growth opportunities within courier operations
Job Type: Full-time
Pay: ₹14,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
- Provident Fund
Work Location: In person