- Proactively contact customers regarding overdue invoices and outstanding payments via phone, email, and formal correspondence.
- Track and manage the accounts receivable aging report to identify delinquent accounts.
- Negotiate payment plans and settlements with customers in a firm but professional manner.
- Maintain detailed and accurate records of all collection activities and customer interactions in our system.
- Address and resolve customer queries related to billing, invoices, and payment discrepancies.
- Collaborate with the sales and finance teams to resolve disputes and facilitate timely payments.
- Prepare and present regular reports on collection status, progress against targets, and AR aging.
- Escalate unresolved accounts to senior management as per company policy.
- Connect with customers to follow up on overdue payments.
- Negotiate payment schedules and resolve billing queries.
- Maintain accurate records of all collection activities.
- Work towards and achieve monthly collection targets.
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Language:
- English Hindi (Preferred)
Work Location: In person