Job Description for Rm cum Collection Outbound & Field Collection
Responsibilities
- Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments,
utilizing effective communication strategies
- Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans.
- Document interactions and maintain accurate records of collection activities in our financial systems
- Collaborate with the finance and accounting teams to ensure accurate account reconciliation.
- Assist in the development of best practices for collections processes and dispute resolution.
- Provide exceptional customer service by addressing client inquiries and concerns promptly
- Analyze account histories and payment trends to identify potential risks and opportunities for improvement within the collections process.
- Prepare and present regular reports on collections performance, account status, and
recovery metrics to senior management
- Collaborate with internal departments to address client concerns and improve overall
customer satisfaction
Required and Preferred Qualifications Required:
- 2+ years of experience in collections, accounts receivable, or a related field
- Strong understanding of collection processes and debt recovery strategies
- Exceptional verbal and written communication skills
- Proficiency in using financial software and Microsoft Office Suite & MIS
Soft Skills and Cultural Fit
- Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.
- Strong problem-solving abilities, capable of handling complex issues with a strategic
approach.
- Detail-oriented with a commitment to accuracy in reporting and documentation.
- Ability to adapt to changing priorities in a dynamic work environment.
- A proactive and positive attitude fosters collaborative team dynamics.
Job Type: Full-time
Pay: ₹300,000.00 - ₹400,000.00 per year
Ability to commute/relocate:
- Vasant Kunj, Delhi, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
- What is your current CTC?
- What is your Notice Period?
- What is your expected CTC?
- Are you working on soft collections or hard collection?
Experience:
- Collection Agent: 2 years (Preferred)
- B2B : 2 years (Preferred)
Work Location: In person