Job Title: Clinical Operations Coordinator
Location: Head Office (with travel to clinic branches as needed)
Salary: ₹17,000 to ₹25,000 per month (based on experience)
Job Type: Full-time
Job Summary:
We are looking for a committed and organized Clinical Operations Coordinator to support and supervise the functioning of our family clinic branches. The role requires coordinating with medical and non-medical staff, assisting in staff scheduling, ensuring compliance with operational protocols, and playing a key role in day-to-day execution. The ideal candidate will be responsible for bridging communication between clinics and the head office, supporting staff performance, and ensuring a patient-friendly environment.
Key Responsibilities:
1. Clinic Operations Management
- Monitor and support the daily functioning of assigned clinics .
- Follow up on opening/closing procedures, daily routines, and staff discipline.
- Ensure basic infrastructure is in working condition—lights, fans, AC, medical equipment, water supply, cleanliness, etc.
- Ensure emergency supplies and medical consumables are stocked and maintained.
- Assist in implementing standard operating procedures (SOPs) across clinics.
2. Staff Coordination
- Ensure staff are aware of their responsibilities, are reporting on time, and adhering to clinic policies.
- Identify gaps in staffing and report them to the operations team for timely recruitment or replacement.
3. Doctor Coordination
- Maintain a daily tracker of doctor attendance and availability across all branches.
- Communicate any changes in duty schedules promptly to doctors and staff.
- Ensure doctors have the necessary support for consultation—files, instruments, and assistant staff.
- Help coordinate doctor hiring by scheduling interviews, collecting documents, and assisting with onboarding.
4. Onboarding & Documentation
- Collect joining documents from new staff and ensure proper file maintenance.
- Conduct staff orientation on clinic policies, duty expectations, and operational procedures.
- Maintain updated staff lists, contact details, and leave trackers.
5. Quality & Patient Service Monitoring
- Gather patient feedback via incharge reports or direct communication.
- Ensure waiting area cleanliness, basic patient comfort (drinking water, fans/AC), and polite communication from staff.
- Monitor patient flow and address service delays or patient concerns when reported.
6. Reporting
- Submit daily or weekly updates on clinic performance, attendance, stock alerts, or any escalations.
Qualifications:
- Bachelor's degree in Healthcare Management.
- Minimum 1–2 years of relevant work experience in a clinic, hospital, or healthcare setting.
- Ability to multitask and manage teams across multiple locations.
- Good command of English and Malayalam (written and spoken).
- Proficient in basic computer skills (MS Office, Google Sheets, WhatsApp, etc.).
- Willingness to travel locally for clinic supervision or inspections.
Personal Qualities:
- Responsible and dependable
- Strong communication and leadership skills
- Team player with a problem-solving mindset
- Patient and service-focused
- Two wheeler licence must
To Apply:
Send your updated CV and a short cover note to [mail :hr@satkriyahealthcare.com/9061869888]
Subject: Application for Clinical Operations Coordinator
Job Types: Full-time, Permanent.
Pay: ₹17,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
Application Question(s):
- PHONE COORDINATION REQUIERED
Education:
- Bachelor's (Required)
Experience:
- Healthcare management: 1 year (Required)
Language:
- MALAYALAM (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person