Client Support Center Representative
Location: Hyderabad
Job Type: Full-time | Rotational Shifts (including nights, weekends, and holidays)
We are seeking passionate, service-oriented professionals to join our Client Support team. This role requires excellent communication skills, technical troubleshooting ability, and a strong commitment to providing a seamless customer experience.
Key Responsibilities
- Provide technical troubleshooting and problem resolution via phone, email, and online support.
- Understand client business processes and educate them where required.
- Follow a structured knowledge base while applying critical thinking and independent problem-solving skills.
- Respond effectively with minimal scripting, ensuring a professional and personalized client experience.
- Collaborate with non-technical clients to resolve technical issues, offering clear explanations and guidance.
- Escalate complex issues to Level 2/3 support teams with comprehensive documentation.
- Maintain accurate online records of troubleshooting, resolution, and escalation activities.
- Adhere to defined schedules, processes, procedures, and customer service standards.
Qualifications & Skills
- Exceptional verbal and written communication in English – articulate, professional, and empathetic.
- Strong problem-solving and call management skills, with the ability to take ownership of client interactions.
- Demonstrated ability to use knowledge bases, tools, and applications for efficient troubleshooting.
- Service-oriented mindset with the ability to create a positive customer experience, regardless of outcome.
- Attention to detail with the ability to identify root causes, resolve issues, and prevent recurrence.
- Flexible and adaptable – must be available to work rotational shifts (nights, weekends, holidays).
Job Type: Full-time
Pay: ₹20,000.00 - ₹32,696.31 per month
Benefits:
- Provident Fund
Application Question(s):
- Are you able to troubleshoot technical issues and explain solutions to non-technical clients?
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Location:
- Hyderabad, Telangana (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person