Job Role- Client Relationship Executive
Expedite Impex is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey
A CRE is responsible for building and maintaining positive relationships with a company's customers.
This role involves providing excellent customer service, resolving customer complaints and ensuring customer satisfaction and finding creative solutions to customer problems.
- Responding to customer inquiries and concerns via phone, email or chat in a timely and professional manner.
- Building healthy relationships with customers to foster loyalty and repeat business.
- Gathering customer feedback and making recommendations for improving customer service
- Keeping accurate records of customer interactions, transactions and outstandings payments.
- Collaborating with other teams within the company to ensure that customer needs are met.
Required Skills:-
- Experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to handle difficult customer situations with empathy and professionalism
- Strong problem-solving skills and the ability to find creative solutions to customer problems
- Ability to multitask and prioritize effectively
- Familiarity with customer relationship management (CRM) software
- A passion for delivering excellent customer service and strong follow-ups.
Contact - 9625739060 (NISHA)
Job Type: Full-time
Pay: ₹20,000.00 - ₹27,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Application Question(s):
- Do you have experience in banking and hospitality?
Language:
- English (Preferred)
Work Location: In person