Key Job Responsibilities :
1. Officer Relationship Management (CRM Work)
- Visit or call government officers regularly to check if they have any service-related issues with our vehicles.
- Politely listen to officer concerns and communicate them clearly to the internal operations team for resolution.
- Build a good working relationship with officers to improve service trust and future contract retention.
- Ensure officers are satisfied and not facing any inconvenience in daily travel service.
2. Billing & Document Submission
- Collect and check all necessary documents (invoices, vehicle log sheets, duty slips, etc.) needed for government payments.
- Submit documents to the concerned government office, either by email or physical visit, depending on the department's process.
- Maintain a checklist to ensure no required documents are missed for each contract.Z 3. Payment Follow-Up & Coordination
- Call and follow up with government officials, accounts officers, or clerks to track the status of submitted bills.
- Keep regular updates on payment progress and escalate delays to the manager if necessary.
- Maintain a follow-up register or Excel sheet with details like bill amount, submission date, officer name, last follow-up date, and remarks.
4. Internal Coordination
- Coordinate with the billing/accounts team to prepare and correct documents as needed.
- Ensure timely communication between internal teams and government departments for smooth workflow.
Basic Requirements
- (graduate preferred)
- Basic knowledge of Excel, WhatsApp, and phone/email communication
- Good verbal communication skills (Hindi and Marathi mandatory; English basic level is fine)
- Should be polite, professional, and persistent
- Willing to travel to government offices within the Mumbai area for submissions and follow-ups
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person