*Key Responsibilities:*
1. *Customer Support:*
- Respond to customer inquiries via live chat, providing accurate and helpful information.
- Resolve customer complaints and issues in a timely and professional manner.
- Escalate complex issues to senior support agents or technical teams.
2. *Communication:*
- Engage with customers in a friendly, empathetic, and professional manner.
- Provide product information, troubleshooting tips, and solutions.
3. *Issue Resolution:*
- Troubleshoot and resolve technical issues.
- Follow up with customers to ensure issues are resolved.
4. *Documentation:*
- Document customer interactions and feedback.
- Update CRM or support software with customer information and issue resolution details.
5. *Performance Metrics:*
- Meet chat response time, resolution rate, and customer satisfaction targets.
For more information You can contact our HR Aleena (+91 9720600508)
Job Types: Full-time, Permanent, Fresher
Pay: ₹19,124.05 - ₹33,899.18 per month
Schedule:
- Day shift
- Morning shift
- Night shift
Work Location: In person
Speak with the employer
+91 9720600508