ob Description – Call Centre Executive
Company: Mr Mischief Food Co.
Position: Customer Support Executive (Call Centre)
Location: Vesu, Surat
About Us
Mr Mischief Food Co., operating under the popular brand Wok On Fire, is a growing hospitality brand known for delivering quality Pan-Asian cuisine. We are looking for a dedicated Call Centre Executive to be the first point of contact for our customers and ensure excellent service experience.
Key Responsibilities
- Handle incoming and outgoing customer calls regarding orders, queries, and complaints.
- Provide guidance on food delivery, menu details, and order status.
- Record and update customer information accurately in the system.
- Resolve customer queries efficiently and escalate issues when required.
- Ensure high levels of customer satisfaction through polite, professional, and solution-oriented communication.
- Maintain performance metrics such as call handling time, query resolution, and customer feedback scores.
Skills & Requirements
- Minimum 12th pass / Graduate in any discipline.
- Prior experience in customer support/call centre (preferred but not mandatory).
- Strong communication skills in English, Hindi, and local language.
- Ability to handle customer complaints with patience and professionalism.
- Basic computer knowledge (MS Office, CRM systems).
- Positive attitude, problem-solving approach.
Job Type: Full-time
Pay: ₹11,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
Speak with the employer
+91 9537322522