Job Summary: The Body & Paint Advisor serves as the main point of contact for customers needing accident repairs, denting, painting, and insurance-related services. This role involves inspecting damaged vehicles, preparing repair estimates, coordinating with insurance surveyors, and ensuring quality repairs with on-time delivery. Key Responsibilities: Greet customers and understand the nature of damage or insurance claim. Conduct physical inspection of the vehicle and document all damage details. Provide accurate cost and time estimates for body and paint work. Open job cards and coordinate with the workshop for timely repairs. Liaise with insurance companies and surveyors for claim approval and documentation. Follow up on claim status and ensure timely billing and claim settlements. Monitor the progress of repairs and update customers regularly. Ensure proper quality checks are done before delivery. Promote value-added services like anti-rust coating, polishing, etc. Maintain records of all B&P jobs and generate regular reports. Achieve departmental targets for productivity, quality, and customer satisfaction. Skills & Qualifications: Diploma/Degree in Automobile Engineering or relevant field. Minimum 2–4 years of experience in Body & Paint advisory role (Toyota experience preferred). Strong knowledge of vehicle body structure, painting process, and insurance procedures. Good communication skills in English and Malayalam. Familiarity with Dealer Management Systems (DMS) and MS Office tools. Strong coordination, follow-up, and customer service skills. Working Hours: Full-time, 6-day working week (as per dealership policy) Compensation: As per industry standards + performance-based incentives
Job Type: Full-time
Benefits:
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund
Experience:
- Two: 1 year (Preferred)
Work Location: In person