Description
Principal Duties/Responsibilities
- Review, Analyze and assess carrier/broker documentation for processing insurance billing
- Process Agency bills including endorsements, audits, cancellations, extensions, new accounts, renewals, reports and fees
- Generate and send the invoices to customers via Mail/E-mail
- Handle undelivered invoice exceptions in timely manner
- Following SOPs Client/Carrier specifications and adherence of all statutory requirements
- Liaise with Client Managers and Client Support Service Teams for agency bill issues and resolve discrepancies
- Timely and effective responses to all queries, requests, corrections, etc. received from field offices / Service centers in centralized agency mailboxes
- Develop a sound understanding of the Billing Process along with the related upstream and downstream process
- Maintain Quality and Turnaround standards.
- Participate and contribute in potential process improvement areas
- Ensure ongoing, effective relationships with stakeholders (Internal/external).
Top 5 Competencies:
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Fostering Innovation
- Adapting to Change
Key Skills required for the job
- Communication Skills – Business Writing and Verbal
- MS Excel
- Eye for Detail
- Logical Thinking
- Interpersonal Skills
Qualifications
Qualifications: Any Graduate