Location ; Koramangala, Bangalore
Role; Customer Support
Education qualification:
- Any graduate with good analytical skills (BCA / BSC Computer science background/Electrical Engineering preferred)
- 1 to 3 years of experience
Desired skills:
- Self motivated with excellent communication skills in English, Hindi /Kannada/Tamil/Marathi/Telugu.
- Ability to provide responses from simple to complex queries and deliver customer delight.
- Past experience with ERP support
- Exposure to working in Startup ecosystem is desired
Job description:
- Responsible for providing effective and timely resolution to customer queries.
- Responsible for providing support via call and via chat
- Should align on TAT and SLA standards set by the company
- Escalate necessary cases to the right team
- May be required to perform other tasks as assigned
- Must be flexible to work in rotational shifts and extended hours during high volumes
Requirement: Someone who stays in Bangalore
Someone who is from an electrical/Mathematical background
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person