Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations
Designation: Banking Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer service The Corporate banking [Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business. Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.
What are we looking for? •Banking, Financial Services •Written and verbal communication •Written and verbal communication •Ability to understand and analyze customer disputes, gather relevant information, and make informed decisions on dispute outcomes. •Ability to understand business processes to verify controls are effective, mitigate risks, and suggest changes to control descriptions as needed. •Advanced Proficiency required in English Language to create documentation. Attention to details •Should be a self-starter, motivated and highly energized individual to compete the complexity of the process • Fraud Risk Management • Minimum 2-4 years of experience in Chargebacks or Disputes handling process. • Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards. Knowledge of regulations like Banking Secrecy Act, USA patriot act, OFAC regulations etc.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts
Any Graduation