Job Summary
AVP Digital Trust will be responsible for end-to-end ownership of all service engagements for Indian clients. This is a leadership role that will report to the VP – Business Head, India, and work closely with global delivery leaders, senior practice heads, and cross-functional teams such as Sales, Pre-Sales, and Account Management.
The AVP will lead a dedicated delivery team and will be instrumental in establishing a robust, scalable, and India-specific delivery framework aligned with the global standards. This includes implementing efficient processes, ensuring compliance with relevant regulatory frameworks, maintaining high service quality, and proactively identifying opportunities to improve delivery effectiveness and margins. The role will shape strategy and lead both advisory and implementation engagements for clients.
Beyond operational excellence, the role demands strong client engagement capabilities. The AVP will act as a senior representative in front of clients, responsible not only for delivery satisfaction but also for building long-term relationships, gathering market intelligence, and identifying upsell/cross-sell opportunities during and post-delivery.
This is a high-impact role requiring a blend of technical expertise in cybersecurity frameworks, strong leadership and operational management skills, and the ability to deliver business outcomes in a fast-evolving and competitive landscape. The ideal candidate will be a certified ISO Lead Auditor or a PCI QSA, or a certified HiTrust professional with a proven track record in managing and scaling delivery teams in the cybersecurity domain.
Key Responsibilities, Deliverables / Outcomes
1. Revenue
- Identify market needs and design service offerings to address them.
- Help in business development efforts— by providing timely efforts for proposals, help in RFP responses, pre sales engagement with potential clients.
- Identify and influence upsell opportunities during delivery lifecycle through strong client relationships.
2. Client Engagement & Advisory Delivery
- Serve as a senior point of contact for India clients to review engagement performance, gather feedback, and understand evolving needs.
- Lead monthly/quarterly delivery reviews and maintain strong working relationships with client stakeholders.
- Actively seek and document client feedback for internal process improvements and innovation.
- Deliver tailored, value-driven solutions while managing expectations, timelines, and budgets effectively.
- Engage in Client Meetings & Interactions to identity New prospects, relationship building & gathering market intelligence and feedback on services provided.
- By demonstrating service excellence and delivery effectiveness, support renewal discussions.
3. Practice Delivery
- Own delivery governance and accountability for all engagements in India.
- Establish delivery processes tailored for Indian clients, in alignment with global delivery standards.
- Develop and Document Delivery frameworks, documents, tools, and methodologies to enhance consistency and excellence.
- Track delivery metrics: on-time completion, CSAT/NPS, quality, and effort variances.
- Ensure adoption and compliance with relevant cybersecurity standards and frameworks (e.g., ISO 27001, PCI DSS, HIPAA, DPDPA, NIST).
- Identify and implement means to reduce and streamline efforts using technology.
- Use insights to drive continuous service improvement and connect performance to strategic outcomes
4. Leadership & Capability Development
- Build, mentor, and manage the India Delivery Team
- Define the team's short- and long-term objectives aligned with India growth strategy.
- Act as a bridge between India delivery and global delivery leaders to ensure knowledge-sharing, training alignment, and unified service methodology.
- Innovate service offerings and develop intellectual capital—thought leadership content, whitepaper, blogs, case studies, best practices, and methodologies.
- Ensuring skill enhancement within the function by adding more certifications among the team members.
5. Operations Management
- Implement and manage delivery dashboards, MIS, and reporting tools to track performance and resource utilization.
- Optimize resource allocation across engagements to improve delivery efficiency and gross margins.
- Performance tracking using Balanced Scorecard that tracks key metrics like new business wins, client satisfaction (e.g., NPS), delivery timelines, and team learning & growth.
- Timely adherence to PMS initiatives like Timesheet, Bi-Weekly reviews etc
6. Stakeholder Management & Market Expansion
- Build trusted relationships with client leadership and internal executive stakeholders.
- Partner with internal functions (e.g., sales, marketing) to drive cross-selling and define new markets or clients.
Key Skills
- Cybersecurity & Compliance Expertise – Deep understanding of standards and frameworks such as ISO 27001, PCI DSS, HIPAA, NIST, and DPDPA. Certification as ISO Lead Auditor, PCI QSA, or HiTrust is mandatory.
- Project & Program Management – Proven ability to lead complex cybersecurity projects with multiple stakeholders and high service-level expectations.
- Delivery Governance & Process Design – Experience in building delivery frameworks, SOPs, and quality assurance mechanisms tailored to regional markets.
- Team Building & Capability Development – Skilled in hiring, mentoring, and driving certification and career growth for delivery professionals.
- Conceptual Knowledge - Working knowledge data classification frameworks & concepts, cloud security concepts and cloud platforms, Network Defense concepts & tools
Key Competencies
- Judgment/Decision Making
- Organization/Planning
- Assertiveness
- Motivational Ability
- Accountability