- Understand and resolve incoming automation queries with a high sense of urgency
- Resolving customer queries via Chat, Tickets, and Online Question/Answers sessions
- Log all incidents, requests, and customer interactions into Salesforce and other systems
- Create a knowledge base, training materials, and provide community support to leads and customers
- Participate in Leapwork product testing and release-related activities.
- 3 to 5 years of proven, relevant Automation experience
- Be completely fluent in business-level written and verbal English with a neutral accent
- Be experienced with test automation and software quality assurance in general
- Be experienced with at least one major test automation platform such as Selenium
- Be experienced with agile and DevOps processes, source control, database, and some programming
- Enjoy working in a fast-paced, global environment
- Bachelors degree in engineering or equivalent preferred.