Job Summary:
The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department in a resort. This role ensures the cleanliness, organization, and maintenance of guest rooms and public areas, as well as the supervision and training of housekeeping staff to deliver high standards of service. The Housekeeping Supervisor plays a key role in maintaining the resort’s image by ensuring that all areas meet cleanliness and safety standards.
Key Responsibilities:
- Supervision: Lead, train, and supervise housekeeping staff, ensuring they perform their duties effectively and efficiently while maintaining high standards of cleanliness.
- Room Inspections: Inspect guest rooms, public areas, and back-of-house areas to ensure they meet cleanliness and safety standards.
- Daily Operations: Oversee the daily cleaning schedule, ensuring rooms are cleaned and serviced on time and to the resort’s standards.
- Staff Training and Development: Train new employees and offer continuous coaching for existing staff to improve performance. Ensure staff are aware of all resort policies, safety procedures, and cleanliness standards.
- Inventory Management: Monitor and manage housekeeping supplies and equipment, ensuring that the inventory is sufficient and maintained in proper working condition.
- Guest Satisfaction: Ensure guests' needs are met by ensuring their rooms are cleaned to their expectations and responding to any special requests or complaints promptly and professionally.
- Quality Control: Maintain a consistent level of cleanliness throughout the resort by conducting regular inspections and follow-up on areas of improvement.
- Safety & Compliance: Ensure that housekeeping staff adheres to safety guidelines, including proper handling of cleaning chemicals and equipment. Report any hazards or safety concerns to management immediately.
- Team Management: Create staff work schedules, assign tasks, and ensure that all areas are covered efficiently during peak and off-peak times.
- Communication: Maintain open communication with other departments (e.g., Front Desk, Maintenance, Food & Beverage) to coordinate activities and resolve any guest-related issues.
- Reports: Complete reports on housekeeping activities, such as staff performance, inventory needs, and room statuses.
- Maintain Equipment and Supplies: Ensure all cleaning equipment is functioning correctly and report any malfunctioning items. Reorder cleaning supplies as necessary.
Qualifications:
- Education: High school diploma or equivalent required; additional courses in hospitality or housekeeping management are preferred.
- Experience: Proven experience as a Housekeeping Supervisor, Housekeeping Manager, or a similar role in the hospitality industry, ideally in a resort setting.
- Skills:
- Strong leadership, organizational, and communication skills.
- Excellent attention to detail and quality control.
- Ability to manage multiple tasks and staff efficiently.
- Knowledge of cleaning and sanitizing techniques and the use of housekeeping equipment.
- Ability to handle guest complaints professionally and resolve issues promptly.
- Basic knowledge of inventory management and cost control.
- Proficiency with housekeeping management systems and basic computer skills.
- Physical Requirements: Ability to stand, walk, bend, and lift for extended periods. The role may involve carrying cleaning supplies and equipment up to 25 pounds.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
Work Location: In person