Position Title: Associate Service Manager – WBG/CIIB
Department Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB)
Location Mumbai Number of Positions 1 Reporting Relationships DVP Position Grade Senior Manager / AVP
The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client’s custody demat account opening & services
- Managing team of Service Managers.
- Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction
- Ensuring delivery of quality service to clients
- Ensuring customer requests/queries are attended to and resolved within TAT
- Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues
- Graduate with minimum 8-14 years of Banking experience
- Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening
- Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications
- Ability to work under pressure in a dynamic environment
- Should have eye for detail & be meticulous
- Strong communication (Oral and Written) & Networking Skills
Job Role