Job Description
- Ensure regular execution of the BAU deliverables maintenance and delivery to clients.
- Communicate to OCP/CS in case of BAU delivery encounters: delay (limited scope), rework, as well as align on prioritization
- Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department.
- Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when required.
- Work with the quality team on first time right and cycle time reporting alongside with Operations team to identify focus areas.
- Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
- Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team.
- Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.
- Understanding the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team.
- Responsible for process improvement/simplification, FTE savings, & necessary soft skills certified.
- Identify innovations and trends ensuring NielsenIQ Standardization guidelines.
Qualifications
- Strong Written and oral communication.
- Logical thinking and problem solving.
- Min 4+ years exp in People Management
- Ability to lead and actively participate in team and client meetings.
- Ability to manage priorities and deliver against established timeline.
- Mentor and coach other associates.
- Take ownership and accountability on the activities assigned
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion