Job Summary:
We are looking for a highly motivated and enthusiastic junior resource to join our IT support team as a Support Engineer. This is an entry-level position ideal for candidates looking to kick-start their career in IT operations and support. The role involves providing first-level technical assistance, monitoring system health, and escalating issues as needed.
Key Responsibilities:
- Provide first-level technical support and issue resolution for users.
- Monitor system and application alerts using monitoring tools.
- Log, track, and resolve incidents and service requests within defined SLAs.
- Perform routine system checks and basic troubleshooting.
- Escalate complex or unresolved issues to the next level support teams.
- Maintain accurate documentation of issues and resolution steps.
- Follow standard operating procedures and guidelines during incident handling.
- Coordinate with teams for scheduled maintenance or upgrades.
- Willing to work in rotational shifts, including weekends or holidays if required.
Required Skills and Attributes:
- Basic understanding of computer systems, networks, and troubleshooting.
- Strong communication and interpersonal skills.
- Eagerness to learn and adapt to new technologies.
- Ability to follow instructions and work collaboratively in a team environment.
- Proactive and self-motivated attitude toward tasks.
Good to Have:
- Basic knowledge of cloud platforms such as AWS or GCP.
- Exposure to system administration tasks (Windows/Linux).
- Familiarity with ticketing systems and monitoring tools.
Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience
- 1-2 years