Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Mandatory Skills: ITIL - IT Hardware Asset Management.
Experience: 1-3 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Job Description
Role Purpose
The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB).
The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him.
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Do
The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.
The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.
- The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services.
- Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.
- Ensuring that all CI’s are accurately registered
- Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System
- Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB
- Creating reports and analyses the CMDB when requested by the Configuration Manager
- Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own
- Ensuring that authorized procedures and work practices are followed
- Own the SACM process end to end
- Make sure all changes to the CIs and the CMS are controlled, audited and reported
- Make sure the CMS is up-to-date
- Define the naming conventions for the CIs
- Own the CMS
- All updates to the CMS go through the Configuration Manager
- Take control of both the software and hardware CIs
- Control of all assets and liaison with the procurement team is one of the key responsibilities
- Define the asset disposal policy along with the customer
- Work closely with the change and release team to make sure the CMS is up-to-date
- Conduct scheduled and also ad hoc audits of the CIs
- Define an audit policy and audit process covering local as well as remote CIs
- Handle discrepancies resulting out of the audits
- Maintain libraries or other storage areas to hold CIs
- Safeguard the integrity of the logic of the CMDB and associated libraries
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- Configuration Librarian in particular will be responsible for the following activities
- Supervise and control receipt, identification, storage and withdrawal of all supported CIs
- Supervise the functional design and support of the CMDB and associated libraries
- Assist in the identification of products and CIs
- Maintain and provide information on the status of CIs
- Number, record, store and distribute Configuration Management issues
- Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
- Hold master copies of documents, software, etc.
- Notify holders of any changes to their products or CIs
- Assist in conducting audits
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KEY SKILLS AND COMPETENCIES
- Good analytic and decision-making skills.
- Good communication skills.
- Good presentation skills.
- Must have conflict resolution abilities.
- Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
- IT hardware and Software setup, management and troubleshooting capabilities
- Configuration Management experience on document control, source code management, and Defect Management tools
- Should be able to create a CMDB repository
- Should have understanding of the software development lifecycle
- Experience of working in a multi-site environment
- Extensive experience with SCM tools and with build automation software
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Experience: 1-3 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.