Job Description
As an Area Service Executive at Atomberg Technologies, you’ll play a key role in delivering exceptional post-sales service in your assigned territory. You will manage a network of Authorized Service Providers (ASPs) and Channel Partners to ensure timely complaint resolution, partner training, and smooth product servicing. A core KPI will be resolving 80% of customer complaints within 48 hours. You’ll also support new product launches, monitor performance, and ensure compliance across partners. In this role, you’ll work closely with the Manager to drive execution and improve service partner efficiency. It's ideal for someone who thrives in operations, embraces complexity, and aims to master service excellence.
- Customer-Centric Mindset: Someone who can proactively drive service excellence and ensure timely complaint resolution.
- Operational Expertise: Ability to manage service operations across multiple partners, including spare parts planning, audits, and settlement processes.
- Training & Enablement Skills: Comfortable conducting product and CRM training for service partners to ensure they are fully equipped.
- Analytical Ability: Able to track service trends, failure patterns, and share meaningful insights through monthly MIS reports.
- Strong Relationship Management: Should be capable of building strong working relationships with ASPs and channel partners through regular visits and reviews.
Job Snapshot
Updated Date
11-08-2025
Job ID
JB1580
Department
Customer Experience
Location
Vikhroli, Maharashtra, India
Experience
1 - 4 Years
Employee Type
Permanent