Job Summary:
We are looking for enthusiastic and detail-oriented AR Callers to follow up on medical claims with insurance companies in the US healthcare system. The ideal candidate should have good communication skills, an understanding of the revenue cycle management (RCM) process, and a willingness to work night shifts.
Key Responsibilities:
- Make outbound calls to insurance companies to follow up on outstanding claims.
- Understand and analyze Explanation of Benefits (EOBs) and denials.
- Identify and resolve issues related to denied or unpaid claims.
- Document the status of each call accurately in the system.
- Meet daily/weekly targets for call volume and collections.
- Coordinate with the team to escalate claims requiring additional action.
Requirements:
- Graduation in any discipline (preferably in Life Sciences or related field).
- Excellent verbal communication and listening skills in English.
- Willingness to work in night shifts (US time zone).
- Basic knowledge of medical billing terminologies and RCM (preferred).
- Good typing speed and computer proficiency.
- Experience with medical billing software (an added advantage).
Benefits:
- Attractive salary with performance incentives.
- Night shift allowance.
- Comprehensive training provided.
- Career growth in the healthcare BPO sector.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
- Life insurance
- Paid sick time
- Paid time off
- Work from home
Work Location: In person