As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.
If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!
Job Description
Key Responsibilities / Duties:
- Monitoring the infrastructure like Servers (Both Windows, Linux & Solaris), Network devices (Both Cisco & Juniper:- Switches, Routers, firewalls, WLC ,WAP, VPN, UPS Etc.) And Communication Links (MPLS - GWAN), Storage devices (Dell, Hitachi and HP) and Applications.
- Perform Business Ready Checks for critical applications and Batch jobs take necessary action on the failures and report as appropriate
- provide L1 support for all application related incidents/task/requests
- Utilizes enterprise monitoring solutions to identify alarms that have been triggered against the Entire environment and acknowledging the alerts / creating the tickets(Incidents) and assign to relevant teams.
- Identify and track all problems relating to the production environment, resolve issues whenever possible and escalates if necessary, provides support for calls and emails to ensure all interactions are timely and professional.
- Proactively contacts stakeholders when production services are significantly delayed or impacted.
- Sharing the performance reports for IT Infrastructure devices to the respective support teams for analyzing.
- When a problem impacts the IT services, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs generally have standard operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other IT team
- When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group.
- Monitor the performance and capacity of computer systems using a variety of tools, Anaylse hardware,software and environmental alerts.When an issue is identified, NOC engineers work to determine the cause of the problem and collaboarte with respective teams till it get resolved
- Participates in creation and ongoing maintenance of documentation to ensure that clear, concise and accurate information is readily available to assist with incident resolution.
- Provides a complete and accurate summary of all activities during shift turnover, to ensure continuity with peers.
- Basic knowledge on Enterprise Monitoring Tools like Solarwinds Orion / SCOM ..etc
- Knowledge on ITSM tools like ServiceNow / BMC Remedy..etc.
- Knowledge on ITIL Process.
Work Experience / Knowledge:
- 2-4 years in a NOC or L1 Support for Applications or similar technology.
- Previous experience in a Financial Services, highly pressured environment essential.
- Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services.
Skills / Other Personal Attributes Required:
- Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.
- Interpersonal skills necessary to effectively communicate at all technical levels.
- Be able to demonstrate commitment to exceptional client service.
- Excellent communication skills with the ability to understand and converse in English, verbally and in writing.
- Be able to work adhere to Invesco technical and operational procedures and policies.
- The necessary interpersonal skills to effectively interact and communicate throughout the IT organisation with individuals of varying technical abilities.
- Self motivated, enthusiastic, approachable and people oriented.
Formal Education: (minimum requirement to perform job duties)
- Degree(BCA)/MCA/BTech or equivalent experience.
License/Registration/Certification: (minimum requirement to perform job duties)
- None
Competency Requirements – Invesco Core:
- Please refer to IPMP manual for competence descriptions
- We are passionate about our clients’ success
- Working together, we achieve more
- We believe in the continuous pursuit of performance excellence
- We earn trust by acting with integrity
- People are the foundation of our success
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
No
Workplace Model
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.
Why Invesco
In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.
We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).
What’s in it for you?
As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.
Our benefit policy includes but not limited to:
- Competitive Compensation
- Flexible, Hybrid Work
- 30 days’ Annual Leave + Public Holidays
- Life Insurance
- Retirement Planning
- Group Personal Accident Insurance
- Medical Insurance for Employee and Family
- Annual Health Check-up
- 26 weeks Maternity Leave
- Paternal Leave
- Adoption Leave
- Near site Childcare Facility
- Employee Assistance Program
- Study Support
- Employee Stock Purchase Plan
- ESG Commitments and Goals
- Business Resource Groups
- Career Development Programs
- Mentoring Programs
- Invesco Cares
- Dress for your Day
In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.
To know more about us
About Invesco:
https://www.invesco.com/corporate/en/home.html
About our Culture:
https://www.invesco.com/corporate/en/about-us/our-culture.html
About our D&I policy:
https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html
About our CR program:
https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
Apply for the role @ Invesco Careers:
https://careers.invesco.com/india/