Administrator-IT operations

IT Operations- Administrator – 1 to 3 Years

Monitor the IT Events and carry out the control actions linked to this

Take action to solve IT incidents based on instructions, agreements and/or documented solutions, or escalate IT incidents (including convince stakeholders to take action based on urgency or impact)

Register IT incidents and (research) actions already taken; actively monitor SLEs

Proactively monitor the workload automation environment (batch) and take the appropriate action(s) in case of detected problems and/or delays

Carry out specifically assigned ICT service requests - on demand and in accordance with instructions - in the context of IT infrastructure and workload automation" and in accordance with instructions and procedures

Invest in personal and technical development, keeping knowledge up-to-date by following training and coaching

Details:

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  Handle IT Infra events (Basic) based on their priority and trigger relevant actions by following the instruction text/KB's.
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  Handle Batch events (Basic) and batch cancels (e.g. rerun, force ok, put on hold etc.) as requested by the end users.
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  Handle incidents (Create/modify/escalate/close) as relevant.
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  Perform the SYST Batch Ombuds tasks Independently after 1 month of hands-on experience.
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  Perform Operational tasks (as Ombuds) of Prod environment under guidance.
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  Execute Standard (Basic) changes independently by following the procedure/KB's after 1 month of hands-on experience.
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  Identify and involve relevant stakeholders in case of events arising out of (un)planned interventions (e.g. IT changes, outages & etc.)
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  Flag/request to create a KB as and when necessary.
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  Prepare and send a daily Operations Report/Work transfer template with clear, relevant information along with the actions triggered.
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  Ensure that the Batch Planning AJF (Active Job File) is as up to date during the shift handover process.
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  Ensure the deliverables meet expected Quality, Efficiency and Effectiveness (QEE).

Requirements

Mandatory Requirements:

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  1-3 Years of Experience in IT operations.
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  Using Monitoring tools BMC Control-M, Dynatrace, Tivoli TWS, CA7 or Monitoring experience.
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  Excellent communication and coordination skills.
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  Strong interpersonal skills and a positive attitude.
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  Demonstrated eagerness to learn and adapt.
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  Willingness to work in 24x7 shifts.
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  Proven ability to work effectively in a team environment.