Overview:
Job Purpose
The Accounts Receivable Cash Associate plays a vital role in ensuring timely and accurate application of customer payments. This position is responsible for reconciling cash receipts, investigating payment discrepancies, liaising with both internal teams and customers to resolve exceptions, and maintaining organized financial records. By streamlining payment processes and supporting effective cash management, the Associate helps sustain the company’s financial integrity and contributes to achieving transaction goals in a dynamic environment.
Responsibilities
- Review bank statements, apply daily payments to customer accounts;
- Investigate out of balance deposits to determine appropriate distribution of payments;
- Analyze payment exceptions and liaise with customers and management to increase auto-application of payments;
- Handle monthly application for unapplied and unidentified cash receipts;
- Communicate via phone or email with the collectors and/or customer to research payments;
- Report and reconcile daily cash receipts to ensure all revenue has been received and applied;
- Notify management of issues or payment discrepancies;
- Maintain accurate and organized files of payments and cash reconciliations;
- Collaborate with AR Collectors to ensure cash is properly deposited on customer accounts.
Knowledge and Experience
- Associate or Bachelor's degree in Accounting or business-related field with at least 2 years of experience that is directly related to the duties and responsibilities specified.
- Oracle Revenue Management and Billing (ORMB) and High Radius Cash Application experience is a plus but not a requirement.
- The candidate must be detail oriented and possess strong organizational skills.
- Candidate must be able to handle confidential and sensitive information in a professional manner.
- Strong customer service, interpersonal and written/verbal communication skills are required.
- Must have the ability to analyze and solve problems, prioritize tasks and work independently.
- Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume.
- Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.